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 info@ethnicraft-online.com.my        whatsapp  + 60 12 225 4100      Showroom: Mon - Sun (10am - 7pm)  
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Our Services

We understand the fundamental importance of quality products and endeavor to give you more than just that. At Ethnicraft, we are passionate about what we do and we are always looking to serve you better. These 10 services we provide, just for you, free of charge.

1.
Showroom to experience the touch & feel of our products

Our showroom provides an avenue for you to personally experience the design and quality of our teak furniture. Our showroom houses the full range of furniture of Ethnicraft Online Malaysia. We are located in Petaling Jaya and offer flexible viewing hours including weekday evenings and weekends. Feel free to contact us for an appointment by sending an email to info@ethnicraft-online.com.my or giving a call at +60 12 225 4100.

2.
Free & immediate delivery

As we carry all our products in stock, we are able to deliver them fast, within the next few days of your order. We deliver to any place in Klang Valley free of charge. For delivery outside Klang Valley, we will quote delivery charge based on location and ordered items. Our delivery team will assemble your purchases and place them at your preferred spot, equipped with cushion felts to protect your flooring.

3.
Access to additional Ethnicraft teak products

For our online store, we have selected the best selling products from the Ethnicraft teak product range. However, should you require products from our full Ethnicraft teak catalogue, simply contact us and we will help you check if we can add the products to our next shipment (maximum 10 weeks). Download Ethnicraft teak full catalogue here

4.
Complimentary varnishing services

To ensure a natural look, Ethnicraft teak collection comes unfinished, without receiving any kind of protective treatment. Because of the teak's density, stains remain on the surface and do not penetrate the wood. Any stains on the untreated surface can easily be removed with water and soap. However, for surfaces that are heavily exposed to stains, such as tables, we offer a water-based topcoat treatment at no extra charge.

5.
Darker color option

If you would have interest in having your teak wood furniture stained in a darker color, we provide this customized service at no further charge.

6.
Complimentary disposal services

Should you require help in disposing your existing furniture before replacing it with your new Ethnicraft piece, simply inform us of your request prior to delivery. We will make the necessary arrangements for you.

7.
Complimentary maintenance services

In the event that any stains, marks or faults occur over prolonged use of the furniture, always remember that our help is just an email or a phone call away. We will rectify the issue promptly at no charge.

8.
Free returns

We try our best to have a good representation of our actual products on our website. However, in the event that the products do not fit in with your home interior, we are happy to take the products back without any charge up to one month after delivery.

9.
Lifetime warranty on our products

We source the highest quality plantation and recycled teak wood, and our products are equipped with high quality mechanisms. However, should any defects or natural cracks occur, simply contact us and we will replace the item immediately without any charge.

10.
Quality meets price

We take great pride in the quality and craftsmanship of our products. We offer competitive and transparent prices for our quality products. All our prices stated on our website are net. There are no hidden charges such as delivery, installation, GST, etc. Moreover, we provide a 5% discount for purchases above MYR 6,000 and a 10% discount above MYR 13,000.

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