Menu

Our Services

10

Our [

]Services

We understand the importance of quality products and endeavour to give you more than that.
These are 10 services we provide, just for you, at no charge!

01

[ ]

Showroom Open 10am to 7pm

Our showroom provide an avenue to experience the design and quality of our products in person. We are open daily in Petaling Jaya, from 10am to 7pm, closed on Sunday and Monday. Click here to book an appointment!

 

02

[ ]

Quality Meet Price

We offer quality products at competitive and transparent prices, with a host of complimentary services. There are no hidden charges - all prices stated on our websites are net and we provide a 5% and 10% discount for purchases above MYR 6,000 and above MYR 13,000 respectively.

 

03

[ ]

Free and Immediate Delivery

We deliver to any place in Klang Valley free of charge, and within two weeks of your order for all in-stock items. Our delivery team will assemble your purchases and place them at your preferred spot, equipped with cushion felts to protect your flooring. For delivery outside Klang Valley, we will quote delivery charge based on location and ordered items.

 

04

[ ]

Access to Additional Ethnicraft Pieces

We offer a wide range of products from the Ethnicraft collection. If you are interested in items not available on our online store but listed in our catalogue, please get in touch with us and we may be able to bring them in. Download Ethnicraft Online's latest catalogue here.

 

05

[ ]

Complimentary Varnishing Services

Our teak collection comes raw natural, without any kind of protective treatment. If you are worried about stains and want to have your teak items varnished, we offer a water-based topcoat treatment at no extra charge.

 

06

[ ]

Complimentary Staining Services

Prefer your teak in a darker colour? We provide staining services for teak items to an American Walnut shade at no further charge.

 

07

[ ]

Complimentary One-for-One Furniture Disposal

One-for-one furniture disposal services are available upon request. Simply inform us prior to delivery and we will make the necessary arrangements for you, free of charge. Valid for customers in Klang Valley. For customers outside Klang Valley, please contact us for more details about this service.

 

08

[ ]

Aftersales Maintenance Services

In the event that any stains, marks or faults occur over time and with use, remember that help is just an email or a phone call away. We will assist and rectify the issue promptly at no charge. Valid for customers in Klang Valley. For customers outside Klang Valley, please contact us for more details about this service.

 

09

[ ]

One-Month Return Policy

We try our best to offer a good representation of our furniture on our website and in our showroom. However, in the event that the product you have purchased does not fit with your home interior, we are happy to take it back without any charge, up to one month after delivery. Valid for customers in Klang Valley. For customers outside Klang Valley, please contact us for more details about this service.

 

10

[ ]

Lifetime Warranty

We use the highest quality wood and mechanisms. However, should any defects or natural cracks occur, simply contact us and we will repair or replace the item immediately without any charge. Valid for customers in Klang Valley. For customers outside Klang Valley, please contact us for more details about this service.